Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with House of Saints. We’re committed to delivering your order safely and efficiently, whether you’re in South Africa or anywhere else in the world.

Order Processing

  • All orders are processed within 1–3 business days after payment has been successfully received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During product launches, promotions, or holiday periods, processing times may be slightly longer.

Domestic Shipping (South Africa)

  • Estimated delivery: 2–7 business days depending on your location.
  • Shipping costs are calculated at checkout.
  • Once your order has been shipped, you’ll receive a tracking number via email.

International Shipping

We proudly ship worldwide.

  • Estimated delivery: 7–21 business days, depending on your destination country and local customs processing.
  • Shipping costs are calculated at checkout based on your location.
  • Customers are responsible for any customs duties, import taxes, VAT, or additional fees charged by their country’s customs authorities. These charges are not included in your order total.

Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email with tracking information so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. House of Saints is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information.

Delivery Delays

Delivery estimates are provided as a guide only. Delays caused by couriers, customs inspections, weather conditions, strikes, or other circumstances beyond our control may occur.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the expected delivery date. We’ll work with the shipping carrier to investigate and help resolve the issue.

Undeliverable or Refused Shipments

If an order is returned because of an incorrect address, failure to collect the package, or refusal to pay customs fees, the customer is responsible for any return shipping charges. Original shipping fees are non-refundable.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our website or by email. We’re happy to help.